Privacy Statement
What data we process, and why.
Privacy Policy Schreuder E-Commerce BV
http://www.afvalgrijper.com
About our privacy policy
Schreuder E-Commerce BV cares a great deal about your privacy. We therefore only process data that we need for (improving) our services and handle the information we have collected about you and your use of our services with care. We never make your data available to third parties for commercial purposes.
This privacy policy applies to the use of the website and the services it provides, offered by Schreuder E-Commerce BV. The effective date of this policy is 25/05/2018; when a new version is published, all previous versions become invalid. This privacy policy describes what data we collect about you, what this data is used for, and with whom and under what conditions this data may be shared with third parties. We also explain how we store your data and how we protect your data against misuse, as well as what rights you have
regarding the personal data you provide to us.
If you have any questions about our privacy policy, please contact our privacy officer; you can find the contact details at the end of our privacy policy.
About data processing
Below you can read how we process your data, where we store it (or have it stored), what security techniques we use, and who has access to the data.
Webshop software
FEDON
Our webshop was developed using software from FEDON. Personal data that you make available to us for our services is shared with this party. CCVshop has access to your data in order to provide us with (technical) support; they will never use your data for any other purpose. FEDON is obliged, under the agreement we have concluded with them, to take appropriate security measures. These security measures consist of the use of SSL encryption and a strong password policy. FEDON does not use cookies to collect technical information about your use of the software, so no personal data is collected and/or stored through cookies.
Web hosting
FEDON
We use web hosting and email services from FEDON. FEDON processes personal data on our behalf and does not use your data for its own purposes. This party may, however, collect metadata about the use of the services. This is not personal data. FEDON has taken appropriate technical and organisational measures to prevent loss and unauthorised use of your personal data. FEDON is obliged to maintain confidentiality under the agreement.
Microsoft Office 365
We use the services of Microsoft Office 365 for our regular business email traffic. This party has taken appropriate technical and organisational measures to prevent misuse, loss and corruption of your and our data as much as possible. Microsoft Office 365 does not have access to our mailbox, and we treat all our email traffic confidentially.
Chat support
Smartsupp chat
We use chat services from Smartsupp chat. Smartsupp chat processes personal data on our behalf and does not use your data for its own purposes. This party may, however, collect metadata about the use of the services. This is not personal data. Smartsupp chat has taken appropriate technical and organisational measures to prevent loss and unauthorised use of your personal data. Smartsupp chat is obliged to maintain confidentiality under the agreement.
Payment processors
Rabo Omnikassa
For processing (part of) the payments in our webshop, we use the platform of Rabo Omnikassa. Rabo Omnikassa processes your name, address and place of residence, and your payment details such as your bank account or credit card number. Rabo Omnikassa has taken appropriate technical and organisational measures to protect your personal data. Rabo Omnikassa reserves the right to use your data to further improve its services and, in that context, to share (anonymised) data with third parties. In the case of a request for deferred payment
(credit facility), Rabo Omnikassa shares personal data and information regarding your financial position with credit assessors.
All the safeguards mentioned above regarding the protection of your personal data also apply to the parts of Rabo Omnikassa's services for which they engage third parties. Rabo Omnikassa does not retain your data longer than permitted under the applicable statutory terms.
Reviews
WebwinkelKeur
We collect reviews via the platform of WebwinkelKeur. If you leave a review via WebwinkelKeur, you are required to provide a name and email address. WebwinkelKeur shares this data with us so that we can link the review to your order. WebwinkelKeur also publishes your name on its own website. In some cases, WebwinkelKeur may contact you to ask for clarification on your review. If we invite you to leave a review, we share your name and email address with WebwinkelKeur. They use this data solely for the purpose of inviting you to leave a review. WebwinkelKeur has
taken appropriate technical and organisational measures to protect your personal data. WebwinkelKeur reserves the right to engage third parties in order to provide its services; we have given WebwinkelKeur permission to do so. All the safeguards mentioned above regarding the protection of your personal data also apply to the parts of the services for which WebwinkelKeur engages third parties.
Shipping and logistics
PostNL
When you place an order with us, it is our task to have your package delivered to you. We use the services of PostNL to carry out deliveries. For this, it is necessary that we share your name, address and place of residence with PostNL. PostNL only uses this data for carrying out the agreement. If PostNL engages subcontractors, PostNL also makes your data available to these parties.
GLS
When you place an order with us, it is our task to have your package delivered to you. We use the services of GLS to carry out deliveries. For this, it is necessary that we share your name, address and place of residence with GLS. GLS only uses this data for carrying out the agreement. If GLS engages subcontractors, GLS also makes your data available to these parties.
Invoicing and accounting
Unit4
For keeping our records and accounting, we use the services of Unit4. We share your name, address and place of residence as well as details regarding your order. This data is used for administering sales invoices. For keeping our records and accounting, we use the services of Unit4. We share your name, address and place of residence as well as details regarding your order. This data is used for administering sales invoices. Your personal data is transmitted and stored securely. Unit4 is obliged to maintain confidentiality and will treat your data confidentially. Unit4 does not use your personal data for purposes other than those described above.
External sales channels
Marktplaats.nl
We sell (part of) our products via the platform of Marktplaats.nl. If you place an order via this platform, Marktplaats.nl shares your order and personal data with us. We use this data to process your order. We treat your data confidentially and have taken appropriate technical and organisational measures to protect your data against loss and unauthorised use.
Purpose of data processing General purpose of processing
We use your data solely for our services. This means that the purpose of the processing is always directly related to the order you place with us. We do not use your data for (targeted) marketing. If you share data with us and we use this data to contact you at a later time for a purpose other than at your request, we will ask your explicit permission for this. Your data is not shared with third parties, other than to comply with accounting and other administrative obligations. All these third parties are bound to confidentiality on the basis of the agreement between them and us, or an oath or statutory obligation.
Automatically collected data
Data that is automatically collected by our website is processed with the aim of further improving our services. This data (for example your IP address, web browser and operating system) is not personal data.
Cooperation with tax and criminal investigations
In applicable cases, Schreuder E-Commerce BV may be obliged, on the basis of a statutory obligation, to share your data in connection with a tax or criminal investigation by the authorities. In such a case we are forced to share your data, but we will resist this within the possibilities offered to us by law.
Retention periods
We retain your data for as long as you are a customer of ours. This means that we keep your customer profile until you indicate that you no longer wish to use our services. If you inform us of this, we will also regard this as a request to be forgotten. Under applicable administrative obligations, we are required to retain invoices containing your (personal) data; we will therefore retain this data for as long as the applicable term runs. Employees, however, no longer have access to your customer profile and the documents we have produced as a result of your order.
Your rights
Under applicable Dutch and European law, you as a data subject have certain rights regarding the personal data processed by or on behalf of us. Below we explain what these rights are and how you can exercise them.
In principle, to prevent misuse, we only send copies of your data to the email address already known to us. If you wish to receive the data at a different email address, or for example by post, we will ask you to identify yourself. We keep records of handled requests; in the case of a request to be forgotten, we keep anonymised records. You will receive all copies of data in the machine-readable data format that we use within our systems.
You always have the right to file a complaint with the Dutch Data Protection Authority (Autoriteit Persoonsgegevens) if you suspect that we are using your personal data incorrectly.
Right of access
You always have the right to view the data we process (or have processed) that relates to your person or is traceable to you. You can make a request to that effect to our privacy officer. You will receive a response to your request within 30 days. If your request is granted, we will send a copy of all data to the email address known to us, along with an overview of the processors holding this data, stating the category under which we have stored this data.
Right of rectification
You always have the right to have the data we process (or have processed) that relates to your person or is traceable to you corrected. You can make a request to that effect to our privacy officer. You will receive a response to your request within 30 days. If your request is granted, we will send a confirmation to the email address known to us that the data has been amended.
Right to restriction of processing
You always have the right to have the data we process (or have processed) that relates to your person or is traceable to you restricted. You can make a request to that effect to our privacy officer. You will receive a response to your request within 30 days. If your request is granted, we will send a confirmation to the email address known to us that the data will no longer be processed until you lift the restriction.
Right to data portability
You always have the right to have the data we process (or have processed) that relates to your person or is traceable to you carried out by another party. You can make a request to that effect to our privacy officer. You will receive a response to your request within 30 days. If your request is granted, we will send copies of all data about you that we have processed, or that has been processed by other processors or third parties on our behalf, to the email address known to us. In such a case, it is highly likely that we will no longer be able to continue providing our services, because the secure linking of data files can no longer be guaranteed.
Right to object and other rights
In applicable cases, you have the right to object to the processing of your personal data by or on behalf of Schreuder E-Commerce BV. If you object, we will immediately halt the data processing pending the handling of your objection. If your objection is justified, we will make copies and/or excerpts of the data we process (or have processed) available to you, and will then permanently halt the processing.
You also have the right not to be subjected to automated individual decision-making or profiling. We do not process your data in such a way that this right applies. If you believe this is nevertheless the case, please contact our privacy officer.
Cookies Google Analytics
Through our website, cookies are placed by the American company Google, as part of the "Analytics" service. We use this service to track and obtain reports on how visitors use the website. This processor may be obliged, under applicable laws and regulations, to grant access to this data. We have not allowed Google to use the analytics information obtained for other Google services. These are functional cookies, and therefore prior consent is not required for them. Furthermore, we have set up or agreed the following with Google Analytics:
- We use Google Analytics cookies;
- We have concluded a data processing agreement with Google;
- We have masked the last octet of the IP address;
- We have turned off 'data sharing';
- We do not use other Google services in combination with the Google Analytics cookies.
Third-party cookies
If software solutions from third parties use cookies, this is stated in this privacy statement.
Changes to the privacy policy
We reserve the right at all times to amend our privacy policy. However, you will always find the most recent version on this page. If the new privacy policy has consequences for the way in which we process data already collected about you, we will notify you of this by email.
Contact details
Schreuder E-Commerce BV
Sterrenlaan 7
2743 LW Waddinxveen
Netherlands
T (018) 275-6629
E info@schreuder-e-commerce.com
Privacy officer
Maarten Schreuder