Warranty and Complaints
What to do if a product is not in order.
Warranty
We care about our products and naturally do our best to deliver them to you in top condition. Even so, it can happen that an order is damaged during transport or that something else occurs that entitles you to a warranty claim. Legally, you are required to report this to us within two months of discovering the defect. If the defect falls under the warranty, we will arrange for repair or replacement free of charge.
Complaints
It can always happen that something does not go exactly as planned. We advise you to first let us know about any complaints by emailing info@schreuder-e-commerce.com. If this does not lead to a solution, it is possible to submit your dispute for mediation via Stichting WebwinkelKeur at https://www.webwinkelkeur.nl/consument/geschil/. As of 15 February 2016, consumers in the EU can also submit complaints via the European Commission's ODR platform. This ODR platform can be found at http://ec.europa.eu/odr. If your complaint is not already being handled elsewhere, you are free to file it via the European Union's platform.